TERMS & CONDITIONS
By purchasing something from our store, you agree to be bound by the terms and conditions contained in this document.
We take care to ensure that all details displayed for a particular item are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your digital monitor may slightly differ and so we cannot guarantee that images are an accurate representation of the actual goods you are purchasing.
Offers and promotions change frequently and the offers are only available against products where stated. One promotional code can be used per order. We reserve the right to retract and/or change offers and promotions at our discretion. Discount codes cannot be applied after the order and payment have been received.
On the rare occurrence we may not be able to accept your order due to the following reasons:
The item you have ordered is out of stock
The payment can not be authorised or there are reasonable grounds to suspect your payment may be fraudulent
There me an error with the product description or pricing or a system failure
On completing your purchase you will have one or more options for delivery. This is an estimated timescale for deliver. There is a possibility our items may be delayed due to circumstances beyond our control such as a courier delay.
For all UK orders we offer free delivery to orders over £30. Due to each candle being made to order it can take up to 10 working days to receive your order. All parcels are sent via Royal Mail or MyHermes. Postage costs may change at any time. If an order qualifying for free UK delivery is altered and falls below £30, we reserve the right to charge postage on the new order total.
If you wish to cancel an order you have placed you must contact us immediately. As items are made to order, once made and dispatched we do not offer refunds unless the item arrives damaged.
We reserve the right to change prices, postage charges and the terms and conditions at our discretion and without prior notice.